![]() Meet individual and team performance targets, including call handling time, customer satisfaction ratings, and sales quotas. Keep up-to-date with the latest product knowledge and industry trends to provide accurate and relevant information to customers. Collaborate with other team members and departments to resolve complex customer issues and escalate them when necessary. Maintain a high level of customer satisfaction by actively listening to customers, empathizing with their concerns, and finding appropriate solutions to their problems. Process customer orders, upgrades, and cancellations, ensuring all necessary documentation is completed accurately. Assist customers in troubleshooting technical issues with their mobile devices, such as network connectivity problems or software glitches. Provide accurate information about our products and services, including mobile plans, data packages, and value-added services. Handle inbound and outbound calls from customers, addressing their queries, concerns, and requests in a professional and timely manner. As a call center representative, you will be responsible for providing exceptional customer service to our valued Hindi-speaking customers. He even kept some medicine on the counter to mislead the team. (function() ) ĪLSO READ | Chinese woman, mastermind of Rs 150 crore loan application scam, held from west DelhiWe are currently seeking enthusiastic and customer-oriented individuals to join our team at the Airtel~Vodafone~Idea Hindi Call Center in New Delhi, specifically in the Central Delhi area. ![]() ![]() He said apart from the accused Paras three other people are also involved in this fraud syndicate who used to provide back-end services like bank accounts for collecting money through fraud SIM cards, advertising, or sending bulk SMS on loans on mobile numbers.Īccording to the official, when the police began their inquiry, Faisal misled the police team by saying that he is running the call centre for selling or advertisement of medicines. “The accused person, identified as Paras, who had taken the place on the lease, where the illegal call center was running, is still absconding in this case,” the senior official said. Their interrogation revealed that all the employees were working as customer support agents and they used to call the customers for offering loans, against which they provide the bank account details and ask the customers to deposit the processing fee amount in that bank account.ĪLSO READ | Chinese woman, mastermind of Rs 150 crore loan application scam, held from west Delhi He even kept some medicine on the counter to mislead the team. “We identified the prime accused as Faisal, who was running the call center,” the DCP said.Īccording to the official, when the police began their inquiry, Faisal misled the police team by saying that he is running the call centre for selling or advertisement of medicines. The accused, identified as Faisal (32), Mohit Kumar (32), Amir (26), Rohit Verma (27), Vishal (23), Nidhi (22), Megha (22), Anshu (22), Shweta (26), Usha (30) and Archana (34), have duped people of more than Rs 1 Crore since February 2022 and except Faisal, the rest 11 were found at the premises of the call center.ĭeputy Commissioner of Police (Dwarka) M Harsh Vardhan said information was received regarding an illegal call centre being run at Bal Udhyan Road, Uttam Nagar, which cheats innocent people under the garb of providing loans to people. ![]() NEW DELHI: Delhi Police has busted a fake call center in the national capital that cheated more than 1,700 people on the pretext of providing them loans and arrested 12 people, including the mastermind of the syndicate, an official said on Wednesday.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |